SHIPPING & ORDERS

Shipping

Shipping Fees

Free Shipping: We offer free shipping on all orders over $50.

Flat Fee Shipping: For orders under $50, a flat shipping fee of $3.95 will be applied at checkout.

Where We Ship From
All orders will be shipped from our US warehouse at:

88 Long Hill St, STE 30, East Hartford, CT 06084

When can I expect to receive my Om package?

We are working closely with our external partners and carriers to ensure your order can reach you as quickly as possible. See below for the most up-to-date information (excluding holiday season and potential courier delays)*:

Estimated Handling / Processing Time

Please allow 1-3 business days for your orders to be processed.

Estimated Shipping Time

United States:

2-6 business days

Total Estimated Delivery Time:

3-9 business days including handling and processing

When will my order ship?

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 10PM EST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships and it’s on the way!

I'm having problems with the tracking.

Sorry about that! Please note the carrier could take 1-2 business days to register your shipment status online. If your tracking number isn’t updating or working at all after this time period, please reach out to us via support@omhaircare.com. We can give you the inside info.

Why is my order being returned to the sender?

There are a few reasons an order can be returned to sender, but most often it is due to an undeliverable address (such as PO Boxes). Other instances include the package being unclaimed, or refused/returned by the customer. When this happens, please contact us at support@omhaircare.com and we will be happy to arrange a reshipment for you!

 

Orders

My order was lost, damaged, or missing something!

If your order has not arrived within (20 business days) from the day you received your tracking number or if your package arrived damaged or missing an item, please reach out and let us know. Send us an email at support@omhaircare.com and we will do everything we can to help you as soon as possible!

Where's my order?

You may track your order via the link in your shipping confirmation email. If you're having trouble doing this, please email us at support@omhaircare.com.

How can I update my order or cancel my order?

If your order has not been shipped then please email us at support@omhaircare.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

My coupon didn't work!

If your promo code won’t apply or you get an error message, check whether the following applies to you:

  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The code is expired - All codes' life eventually comes to an end, make sure you use it before that happens.
  • The code is being used on an already discounted bundle.
  • The code is only valid for a particular product - Double check that you're purchasing the right product for the code you want to use.
  • You didn't obtain your coupon from a valid source - These are: our website banner, social media post, or email promotions - be sure to subscribe (add link to “newsletter”) to our newsletter!

If you are still experiencing problems after checking all the points above, please contact us at support@omhaircare.com. Include the details of the coupon code you're trying to use and the items you have in your cart - we’ll be happy to help!

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Om promo codes then please choose the one you want to use more.

How do I make a claim?

All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packaging.

Concealed damage allows for the discovery of loss or damage up to 15 days after final delivery. The loss is deemed to have possibly occurred during the insured transit. Discovery of loss or damage occurring 16 days or later after final delivery is deemed to have occurred while the shipment was NOT in transit, and therefore, is not covered.

In case of loss or damage to the covered parcel or freight the following must be completed:The Insured will file immediate notice of non-delivery, damage, or shortage with the Om Customer Service Team. The Insured will not file a claim with the Carrier as all rights to the carrier provided coverage is assigned to Om Customer Service Team.

All fees paid for the Services are non-refundable and non-transferable except as may be expressly provided in these Terms.